Frequently Asked Questions

No! We pride ourselves on transparent pricing. The quote you receive includes all taxes, tolls, and standard equipment. We don't believe in surprise charges on moving day.

Yes, we require a small, fully refundable deposit to secure your moving date on our calendar. The deposit goes toward your final balance.

You will be given a guaranteed arrival window (e.g., 8:00 AM - 10:00 AM). Our driver will also call you approximately 30 minutes before they arrive at your location.

Yes, an adult (18 or older) must be present at both the pickup and delivery locations to sign the necessary paperwork and direct the movers on where items should go.

Our professional movers use heavy-duty moving blankets, shrink wrap, and floor runners to protect your belongings and your home. We treat your items as if they were our own.

Yes! If you choose our full-service packing option, we bring all the necessary boxes, tape, bubble wrap, and packing paper. If you prefer to pack yourself, we can also supply materials for purchase.

Please ensure all appliances (refrigerators, freezers, washers) are completely emptied, cleaned, disconnected, and defrosted at least 24 hours prior to moving day.

You can leave lightweight clothing in sturdy dressers. However, please remove all heavy items, books, fragile items, and valuables from the drawers.

Yes, we are fully licensed and insured. We provide standard basic liability coverage at no extra charge. We also offer options for full value replacement protection.

By law, we cannot transport hazardous materials (flammables, explosives, corrosives), perishable food, plants, or pets. We also strongly recommend transporting highly valuable personal items (jewelry, cash, important documents) yourself.